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slotmandiri Legal: clear rules for your account

slotmandiri Legal explains how account access, phone verification, wallet records and privacy requests work before you open an account.

Account termsPrivacy requestsLocal-law accessWallet records
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HELP ROUTES

Get help with Legal requests

A clear support path helps when you need a copy of a term, a correction to account details or an explanation of a wallet record.

Account access For a Legal question about phone verification or an account pause, send the registered number and the exact message shown during login. We can then direct your request to the correct account check.
Wallet status If a DANA, OVO, GoPay or QRIS record needs clarification, attach the reference visible on your receipt and state the date. We compare the payment entry with your account details before responding.
Privacy request For a copy, correction or removal request, name the data category involved and confirm ownership through the account path. We may ask for an additional identity check before changing a record.
DATA PRACTICE

How slotmandiri handles Legal records

Legal handling is tied to practical account controls rather than broad promises. We use phone verification before account access, record wallet references for payment matching and keep security checks around changes to…

Account data

We use the details attached to your account to match access requests and phone verification. Keeping your registered information accurate helps us distinguish a genuine change request from an unfamiliar sign-in attempt.

Cookie choices

Cookies can retain login-related settings and help pages load with the selections you made. Your browser controls whether cookies remain, while some account functions may require a working session.

Security changes

A request to change a phone number or other account detail may require confirmation through the registered account path. We use this step to reduce unauthorised changes to your Legal record.

Retention questions

If you want to know why a record is retained or how long a category is kept, send the category and account reference to support. We will explain the applicable retention basis where available.

Correction requests

You can ask us to correct inaccurate account details by identifying the field that is wrong and supplying the replacement. We may request phone verification before applying the change.

Who to contact

Our account support path handles Legal questions, privacy requests and wallet-record concerns. Include one clear subject in each request so the relevant team can address the exact issue.

Legal answers before you open an account

These Legal answers cover the questions we expect you to ask before creating or using an account from Indonesia. They explain local access, verification, personal data, cookies, wallet records and the practical route for requesting a change. Read the relevant answer, then use the account support path if your circumstances need a specific response.

slotmandiri Legal covers account access, phone verification, local-law eligibility, privacy requests, cookies, wallet records and changes to personal details. It also explains how to contact us about a policy question.

Access is available where local law permits, and eligibility depends on local law. Your location and account details may affect access, so read the applicable Legal terms before opening or using an account.

Phone verification connects an account request to the registered contact detail and helps protect changes to your records. We may ask for it before granting access or updating personal information.

DANA and QRIS references can be stored with the related account transaction so we can match a receipt or status question. If a record looks wrong, send its reference through account support.

Yes. Use the account support path, identify the data category and state whether you want a copy or correction. We may confirm account ownership before releasing or changing personal details.

Cookies may retain session settings and help us remember choices made during account access. You can manage them through your browser, although disabling some cookies may affect pages that require an active session.

Send the dispute through the account support path with your registered phone number, the relevant term and a concise description. Add a wallet receipt only when the dispute concerns DANA, OVO, GoPay or QRIS.

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